Cookie Policy
Last Updated: July 5, 2026 | Effective Date: July 5, 2026
1. Introduction
This Cookie Policy explains how ShambaCare ("we," "us," or "our") uses cookies and similar technologies on our website and mobile application. This policy should be read together with our Privacy Policy.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit our website. They are widely used to make websites work more efficiently and to provide information to website owners.
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as:
- User authentication and login
- Security and fraud prevention
- Shopping cart functionality
- Language preference settings
Note: These cookies cannot be disabled as they are essential for the website to operate.
3.2 Performance and Analytics Cookies
These cookies help us understand how visitors use our website by collecting information about:
- Pages visited and time spent on pages
- Navigation paths through the site
- Browser type and device information
- Geographic location (approximate)
We use this data to improve website performance and user experience. Tools used include:
- Google Analytics
- PostHog
3.3 Functional Cookies
These cookies enable enhanced functionality and personalization, such as:
- Remembering your preferences (language, region)
- Customized content based on your location
- Saved search filters and settings
- Social media integration features
3.4 Targeting and Advertising Cookies
These cookies are used to deliver advertisements relevant to you and your interests. They may be used by:
- Third-party advertising networks
- Social media platforms
- Marketing analytics tools
4. Third-Party Cookies
We allow certain third parties to place cookies on your device for the purposes described above. These include:
- Google: Analytics and advertising services
- PostHog: Product analytics and user behavior tracking
- Cloudinary: Media storage and delivery
- Social Media Platforms: Sharing and login functionality
5. How We Use Cookies
We use cookies for the following purposes:
- Authentication: To keep you logged in during your session
- Security: To protect against fraud and unauthorized access
- Analytics: To understand how users interact with our platform
- Personalization: To provide localized content and preferences
- Marketing: To deliver relevant advertisements and promotions
- Performance: To optimize website speed and functionality
6. Cookie Duration
- Session Cookies: Expire when you close your browser
- Persistent Cookies: Remain on your device for a set period (typically 30 days to 2 years)
- First-Party Cookies: Set by ShambaCare directly
- Third-Party Cookies: Set by external services with their own expiration policies
7. Managing Cookies
7.1 Browser Settings
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View which cookies are stored
- Delete existing cookies
- Block cookies from specific websites
- Block all cookies (may affect website functionality)
- Receive notifications when cookies are set
7.2 Browser-Specific Instructions
For detailed instructions on managing cookies, visit:
- Chrome: chrome://settings/cookies
- Firefox: about:preferences#privacy
- Safari: Safari > Preferences > Privacy
- Edge: edge://settings/cookies
- Mobile Browsers: Check browser settings under "Privacy" or "Clear Browsing Data"
7.3 Cookie Consent Banner
Our website displays a cookie consent banner that allows you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences
Your preferences are saved and respected on subsequent visits.
8. Impact of Disabling Cookies
If you choose to disable cookies, some features of our website may not function properly:
- You may not be able to log in or access your account
- Personalized content may not display correctly
- Shopping cart functionality may be impaired
- Language preferences may not be saved
- Some pages may load slower or not at all
9. Do Not Track
Our website currently does not respond to "Do Not Track" (DNT) signals from browsers. However, you can manage your cookie preferences through our consent banner or browser settings.
10. Cookies and Personal Data
Cookies may store or access personal data such as:
- User ID and authentication tokens
- IP address and location data
- Browser and device information
- Usage patterns and preferences
For more information on how we handle personal data, please refer to our Privacy Policy.
11. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes:
- We will update the "Last Updated" date at the top of this policy
- We may notify users of material changes via email or website notice
- Continued use of our website after changes constitutes acceptance
12. Legal Basis for Cookie Use
Under the Kenya Data Protection Act, 2019 and GDPR, we rely on the following legal bases for using cookies:
- Legitimate Interest: For essential and performance cookies necessary for website operation
- Consent: For non-essential cookies (analytics, marketing, personalization)
13. Cross-Border Data Transfers
Some cookies may transfer data to servers located outside Kenya. We ensure that:
- Adequate safeguards are in place for international data transfers
- Third-party services comply with applicable data protection laws
- Data transfers are conducted in accordance with our Privacy Policy
14. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
15. Contact Information
For questions about our use of cookies or this Cookie Policy:
- Email: shambacare@proton.me
- Address: Taveta Sub-County, Taita Taveta County - Kenya