Vendor Privacy Policy
Last Updated: August 2, 2026 | Effective Date: August 2, 2026
1. Introduction
This Vendor Privacy Policy explains how ShambaCare collects, uses, and protects the personal and business information of vendors on the ShambaCare Organics platform. This policy is specific to vendors and supplements our general Privacy Policy.
By registering as a vendor, you agree to the collection and use of your information as described in this policy.
2. Information We Collect
2.1 Business Information
We collect the following business information from vendors:
- Business name and registration details
- Contact person name and position
- Business phone number and email address
- Physical location (ward, county)
- Business license number and certification details
- Business description and product categories
- Profile pictures and business logos
2.2 Product Information
Vendors provide information about their products, including:
- Product names and descriptions
- Pricing and inventory information
- Product images and specifications
- Organic certification details
- Stock availability and unit measurements
2.3 Account Information
We collect standard account information:
- Username and password (encrypted)
- Login and activity timestamps
- Device and browser information
- IP address and location data
3. How We Use Your Information
3.1 Primary Purposes
We use vendor information to:
- Provide and maintain the vendor platform
- Verify vendor identity and business legitimacy
- Display vendor profiles and products to customers
- Process vendor applications and approvals
- Facilitate communication between vendors and customers
- Improve platform features and services
3.2 Communication
We may use your contact information to:
- Send platform updates and maintenance notices
- Provide customer support and technical assistance
- Share relevant agricultural market information
- Notify you of policy changes or account issues
- Send marketing communications (with your consent)
4. Information Sharing
4.1 Customer Visibility
The following vendor information is visible to customers:
- Business name and profile picture
- Contact person name
- Phone number for customer inquiries
- Business location (ward, county)
- Business description
- Product listings and pricing
- Vendor ratings and reviews
4.2 Non-Disclosure
We do not share the following information publicly:
- Business license numbers
- Detailed certification documents
- Account passwords
- Financial transaction details
- Internal notes or communications
4.3 Third-Party Sharing
We may share information with third parties only when:
- Required by law or legal process
- Necessary to protect our rights or prevent fraud
- With your explicit consent
- With service providers who assist our operations (under confidentiality agreements)
5. Data Security
5.1 Security Measures
We implement reasonable security measures to protect vendor information:
- Encryption of sensitive data in transit and at rest
- Secure authentication and access controls
- Regular security audits and updates
- Limited employee access to vendor data
- Secure data storage and backup systems
5.2 Data Retention
We retain vendor information for:
- As long as your vendor account is active
- As required by law (e.g., business records)
- For legitimate business purposes
- With vendor consent for extended periods
6. Vendor Rights
6.1 Access and Correction
Vendors have the right to:
- Access their personal and business information
- Request correction of inaccurate information
- Update business details and product listings
- Download their data upon request
6.2 Deletion
Vendors may request deletion of their account and data, subject to:
- Completion of pending transactions
- Resolution of outstanding disputes
- Legal retention requirements
- Platform terms and conditions
6.3 Opt-Out
Vendors can opt out of:
- Marketing communications at any time
- Non-essential data sharing
- Certain platform features that require data collection
7. Product Information Usage
7.1 Display and Promotion
Product information is used to:
- Display products in the marketplace
- Enable customer search and filtering
- Show featured products prominently
- Provide product recommendations
7.2 Analytics
We may analyze product data to:
- Understand market trends
- Improve platform features
- Provide insights to vendors (aggregated, non-identifiable)
- Optimize search and discovery
8. Compliance with Regulations
This Vendor Privacy Policy is designed to comply with:
- Kenya Data Protection Act, 2019
- Consumer protection regulations
- Business information privacy requirements
- International data protection standards
9. Children's Privacy
Our vendor platform is not intended for individuals under 18 years of age. We do not knowingly collect information from minors for vendor accounts.
10. International Data Transfers
Vendor data is primarily stored and processed within Kenya. Any international data transfers will comply with applicable data protection laws and require adequate safeguards.
11. Policy Updates
We may update this Vendor Privacy Policy from time to time. Vendors will be notified of material changes via email or platform notification. Continued use of the platform after changes constitutes acceptance of the updated policy.
12. Contact Information
For privacy-related inquiries, please contact:
- Email: vendors.shambacare@proton.me
- Phone: 0758714775
- Address: ShambaCare, Taita Taveta, Kenya
- Data Protection Officer: vendors.shambacare@proton.me
By using the ShambaCare Organics vendor platform, you acknowledge that you have read, understood, and agree to this Vendor Privacy Policy.